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By Thomas Baekdal - September 2011

What You Need To Know Today (September/5)

This is an archived version of a Baekdal Plus newsletter (it's free). It is sent out about once per week and features the latest articles as well as unique insights written specifically for the newsletter. If you want to get the next one, don't hesitate to add your email to the list.

Google Customer Support Surprise: 1,000 Reps Handling 10,000 Calls A Week From 60 Countries: http://selnd.com/qUmFL9

People looking for 'more of the same' aren't actively looking: http://bit.ly/rgtHg8

Don Norman: Google Doesn't Get People, It Sells Them: http://bit.ly/rj0UNy

Tom Fishburne on gamification: http://bit.ly/qA8mQt

Reading on the iPad: http://bit.ly/qib8IZ

"CMS-the software UX forgot": http://bit.ly/q3FTN0

Governments still don't understand startups. Here's a thorough explanation of why change in this matter is vital: http://ow.ly/6lOxm

In E-Mail Age, Postal Service Struggles to Avoid a Default: http://t.co/5I1BiGk-why don't we just close it?

Social Media, Pretend Friends, and the Lie of False Intimacy: http://bit.ly/rpauH2

If I'm on Facebook, It Must Be Ove: http://nyti.ms/okgwvi

Don Norman: Google doesn't get people, it sells them: http://bit.ly/rj0UNy ...no, it sells connections to them.

Telling Important Stories Through Apps, Not Books: http://bit.ly/pka89h

How digital transformed the news cycle-and what you can do about it: http://bit.ly/o3TkHI

This is an archived version of a Baekdal Plus newsletter (it's free). It is sent out about once per week and features the latest articles as well as unique insights written specifically for the newsletter. If you want to get the next one, don't hesitate to add your email to the list.

 
 
 

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Thomas Baekdal

Founder, media analyst, author, and publisher. Follow on Twitter

"Thomas Baekdal is one of Scandinavia's most sought-after experts in the digitization of media companies. He has made ​​himself known for his analysis of how digitization has changed the way we consume media."
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