Google Customer Support Surprise: 1,000 Reps Handling 10,000 Calls A Week From 60 Countries: http://selnd.com/qUmFL9
People looking for 'more of the same' aren't actively looking: http://bit.ly/rgtHg8
Don Norman: Google Doesn't Get People, It Sells Them: http://bit.ly/rj0UNy
Tom Fishburne on gamification: http://bit.ly/qA8mQt
Reading on the iPad: http://bit.ly/qib8IZ
"CMS-the software UX forgot": http://bit.ly/q3FTN0
Governments still don't understand startups. Here's a thorough explanation of why change in this matter is vital: http://ow.ly/6lOxm
In E-Mail Age, Postal Service Struggles to Avoid a Default: http://t.co/5I1BiGk-why don't we just close it?
Social Media, Pretend Friends, and the Lie of False Intimacy: http://bit.ly/rpauH2
If I'm on Facebook, It Must Be Ove: http://nyti.ms/okgwvi
Don Norman: Google doesn't get people, it sells them: http://bit.ly/rj0UNy ...no, it sells connections to them.
Telling Important Stories Through Apps, Not Books: http://bit.ly/pka89h
How digital transformed the news cycle-and what you can do about it: http://bit.ly/o3TkHI
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"Thomas Baekdal is one of Scandinavia's most sought-after experts in the digitization of media companies. He has made himself known for his analysis of how digitization has changed the way we consume media."
Swedish business magazine, Resumé